We are here to help anytime and anywhere. Our team is available 24 hours a day, 7 days a week to support you. Whether you are a customer, a designer, or a business partner, we are committed to providing timely, effective assistance.

Customer Support

For General Enquiries:

• Email: hello@losode.com
• Call: 02013 306 011

Designer Support

For Designers and Brand Partners:

• Email: designers@losode.com
• Call: 02013 306 011

Complaints

We value your feedback and view complaints as opportunities to improve our service. If something is not right, we are committed to making it better.

How to Reach Us

You can submit a complaint through any of the following channels:

• Email: hello@losode.com
• Telephone: 02013 306 011

What Happens Next

• Acknowledgement We will acknowledge your complaint via email within 24 hours of receiving it.
• Investigation Our dedicated team will review your concern thoroughly, which may include examining order details, communication records, and any other relevant information.
• Resolution We aim to resolve all complaints within 12 working days from the date of acknowledgment. If more time is needed due to complexity, we’ll keep you updated on progress and next steps.
• Communication We will stay in regular contact with you throughout the process and provide clear updates until the matter is fully resolved.

Refunds and Returns

Refunds and exchanges will only be processed once items have been returned and received, in accordance with our refund and returns policy.

Feedback

Once your complaint has been resolved, you will have the opportunity to provide feedback on your experience with our complaints process. We welcome your insights as part of our continuous improvement efforts.

Privacy Assurance

All personal information shared during the complaints process will be handled in line with our Privacy Policy. We regularly monitor complaint trends to identify and correct any recurring issues.

Still Need Help?

Please do not hesitate to reach out:

• hello@losode.com
• 02013 306 011