Returns

Thank you for being a valued customer of Losode, we hope you never have to return anything but sometimes it cannot be helped. We strive to provide you with the most fashionable and trendy clothing, accessories, and shoes for any occasion. We are the leaders when it comes to African fashion.

We promise that here at Losode you will get unbeatable one-on-one attention as one of our main goals is to keep you as a customer for many years to come. If you have had an issue with your order and need to return an item or a few items, we are glad to help you. We offer guaranteed returns, so with us you would not ever have a problem returning an item, or even your full order.

In order to build trust with you, our faithful customer, we offer a 28-day return and exchange policy.

You can return any item for a refund, within 28 days of receiving your original order. If you would like a refund for your goods but you cannot return them to us for any reason, then a refund for those goods will be at our discretion.

If you would like a different size or colour, please return your unwanted item and place a new order.

If you need to return an item and cannot find your returns label, please email us at returns@losode.com. Once your form is filled out, pack the item(s) you will be returning, along with the form. Items must be in the original packaging that your items came in when you made your purchase here at Losode. Then send the item back to our warehouse; you may also able to order a courier via our warehouse.

Once we receive your returned package, we will check the items inside and confirm that the items meet the return criteria.

 It is critical that the items you return come in their original package, that you include the return form with your return package, and that the items are in their original, unworn condition. If there are any issues with the package that you send back, we will contact you directly. You will then receive a hassle-free refund or an exchange if that was your request. There are no administration fees to return an item.

We will refund the price you paid for your item, including sale items back to your original payment method. If you intend to return underwear or swimwear, please do not remove the original wrapping for hygiene reasons.

The goods are your responsibility until they reach our warehouse, kindly ensure they are properly packed and cannot get damaged on their journey back to us. All goods will be inspected upon return.

Our aim is to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Depending on the options available in your country, please note that you will be responsible for the cost of returning any items. Kindly ensure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

If you ordered from the Losode market place, kindly contact the seller directly for the returns address.

Our hope is that you will keep coming back to us whenever you need fashionable outfits or accessories because you can trust that, if your item is not what you expected or it does not fit right, you can return it to us, no hassles or quibbling from us, it is guaranteed.

How to Exchange or Return an Order Back to Losode

1. Fill out the returns form. Click here to download the form.

2. Pack your items back in the original Losode box that they came in. Be sure your items are in the original unworn condition in which they arrived, with all labels and tags unbroken. 

3. Once we receive the returned package, we will examine it to check it meets our return criteria. Once confirmed, we will submit your returns request to our financial department and you will receive a full refund for the items returned.

4. In the event of an exchange; as soon as we have confirmed that your items meet our return criteria, you will receive an exchange for your items and will be notified via email when the exchange is processed and on your way.

Thank you for choosing Losode as your African fashion retailer of choice. We look forward to serving you for many years to come. 

You have no items in your shopping bag.